Are your whispers not going through for your bot?

Eli · 2016-03-18T08:41:57.399Z

Do we get a notification when it’s whitelisted?
And what are the new limits then?

BarryCarlyon · 2016-03-18T09:22:52.765Z

The limits are unchanged.

Whitelisting prevents you getting shadow banned by the spam protection (ie where you keep repeating yourself, for token balances where only 4 characters change in the string you keep repeating, etc)

Eli · 2016-03-18T09:56:10.954Z

Ok. So do we get an email if whitelisting has been complete?
Also , do you perhaps know the official limits?

Tomas_Wolf_Volmut · 2016-03-25T23:29:52.495Z

Hi,

3 times already my bot got shadow banned for whisper even though I have the appropriate information entered into Google form(https://docs.google.com/forms/d/1dIi1RIPOYDRz-rVphVVNGZAr4Ik2bdDvitdlWiAjtJY/viewform). So I appeal from asking how to solve this problem?

channel:

Using deepbot with nick:

Thanks for your answer
With respect W0lficek

Hatsuney · 2016-03-28T21:37:59.341Z

It’s been like two weeks, did I do something wrong…

xangold · 2016-04-05T00:45:29.731Z

Hi Hatsuney,

It can take some time before we whitelist your application as we try to do basic verification of accounts before whitelisting them.

I recommend not turning on applications to lots of users on production until a few days after requesting your application get whitelisted. Unfortunately there is a similar pattern between bots that send lots of messages to different users for legitimate uses, and bots that spam things to different users. We’re still working on a more complex system to fight abuse, so the limits are still necessary.

We’re trying to spend our time fixing that and not fighting fires with new applications as much as possible, hence the delay you have experienced. I hope you can understand that, and we are looking forward to when this is no longer the case!

Cheers,
Xangold

Hatsuney · 2016-04-05T09:35:30.047Z

I’m on “production” for nearly 2 years now, with few thousands channels, and already got blocked from whispers, so it’s kinda too late…

CallMeStrafe · 2016-04-05T19:08:01.062Z

Hi Xangold,

Just a quick question as I’ve just seen the thread, is it okay to share the form in our Discord server for all of the streamers in there to check so they can get this done?

Many Thanks
<3

Gav · 2016-04-06T13:46:26.479Z

Was trying to use whispers in Lirik’s chat with hnlbot but its banned from whispers, talked to hnl and he said he tried to contact you but got no reply.

ceriath · 2016-04-06T16:35:56.275Z

Is there any kind of notification we get when the requested account is whitelisted?

BarryCarlyon · 2016-04-06T16:51:25.119Z

Nope

TrainerTimmy · 2016-04-07T01:48:38.955Z

Just to let you know guys, group/whisper servers just got merged with AWS, so if you can’t see your bot’s whispers, try connecting to either group.tmi.twitch.tv, irc.twitch.tv, or irc.chat.twitch.tv. (As of writing this reply, whispers seem to be broken, a fix is currently underway, hopefully.)

Reabs · 2016-04-07T09:42:17.099Z

Is this also the reason why my bot seems to not be receiving whispers? I’ve submitted my bot but I’d like to know if that is related to this or if it’s completely unrelated. Prior to today my bot didn’t have any issues sending or receiving whispers now with the new merge to AWS my bot only recieves maybe 1 out of 10 whispers. Sending whispers still seems completely fine. Also probably related whispers seem to show up on the website in the whisper box but sometimes aren’t sent to irc clients such as hexchat at approximately the same rate.

scottrc · 2016-04-07T13:53:32.442Z

I’m also having the exact same problem so you are not alone.

dybydx_rs · 2016-04-23T23:21:08.813Z

Hi.
I run a bot in a channel with >10,000 viewers consistently. It is currently whisper banned, as we migrated our system to use whispers. I am requesting for the account to be unbanned and added to the whitelist, its username is iceposeidonbot

Thanks in advance.

night · 2016-04-24T03:25:22.483Z

Read the first post in this thread, and then fill out the form. Posting your bot’s username here does not do anything.

dybydx_rs · 2016-04-24T15:55:38.182Z

I filled in the form a week ago.

Jumbozo · 2016-04-28T17:22:40.071Z

I filled out the form almost two weeks ago, Will I get a twitch message when it goes through? Any idea on when it will get whitelisted?

Twitch name: Jumbozo

bot: Jumbotzo

CBenni · 2016-05-11T23:21:49.779Z

Ive added mine. Is this still up-to-date?

xangold · 2016-05-12T03:10:50.014Z