# Can 2FA be remove if locked out

**URL:** <https://discuss.dev.twitch.com/t/can-2fa-be-remove-if-locked-out/19239>\
**Category:** Insights\
**Created:** [December 28, 2018, 9:45am UTC](https://discuss.dev.twitch.com/t/can-2fa-be-remove-if-locked-out/19239 "2018-12-28T09:45:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Eddious\_Gaming](https://avatars.discourse-cdn.com/v4/letter/e/e95f7d/32.png) [@Eddious\_Gaming](https://discuss.dev.twitch.com/u/Eddious_Gaming)\
**Post date:** [December 28, 2018, 9:45am UTC](https://discuss.dev.twitch.com/t/can-2fa-be-remove-if-locked-out/19239/1 "2018-12-28T09:45:50Z")

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Hello everyone,  
I enable the 2FA on my account after getting affiliate, however I never need to request for the token code since I have everything login already on my PC. In December I build a new PC and I have to login back into everything. then I notice I am unable to get SMS message for Authy for the token to login on my twitch account. I send request to get the token multiple time but no respond at all. I made request to change number but it take long to get anywhere to get it change. I receive four notification but no update. it has got me really down to not able to login and stream.

I was hoping there is a way twitch could remove the 2FA on my account from their side, I am will to answer info on my account to verify am the owner of the account.

if there is a easy please comment or reply to the post

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**Author:** ![BarryCarlyon](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/barrycarlyon/32/253_2.png) [@BarryCarlyon](https://discuss.dev.twitch.com/u/BarryCarlyon)\
**Post date:** [December 28, 2018, 2:08pm UTC](https://discuss.dev.twitch.com/t/can-2fa-be-remove-if-locked-out/19239/2 "2018-12-28T14:08:21Z")

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This is the third party developers forum.

We can’t help with this issue.

Authy/2fa is covered on this help article

> **[Two Factor Authentication with Authy](https://help.twitch.tv/customer/portal/articles/2186271-two-factor-authentication)**
>
> Learn all about how to enable two-factor authentication with Authy and find answers to the most frequently asked questio...

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<div class="post-metadata">

**Author:** ![BarryCarlyon](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/barrycarlyon/32/253_2.png) [@BarryCarlyon](https://discuss.dev.twitch.com/u/BarryCarlyon)\
**Post date:** [December 28, 2018, 2:08pm UTC](https://discuss.dev.twitch.com/t/can-2fa-be-remove-if-locked-out/19239/3 "2018-12-28T14:08:24Z")

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Closed on December 28, 2018, 2:08pm UTC