Disconnection Issues with Twitch Chat

Sendtft · 2024-07-04T11:26:05.380Z

I recently came across this thread: Reconnecting Chat issues and have a similar issue.

I completely agree with the points made by both Dist and Barry though don’t personally have a full understanding of why. I was wondering if I could pick people’s brain with a similar issue I’ve been having:

I personally am a Streamer and Streaming + Watching Streams works completely fine, however my Twitch Chat disconnects every 5-10 minutes for around 30 seconds, then reconnects (The time interval is not a set time but more so around 5-10 minutes)
This Issue is also persistent across other issues. For example when I am in a League of Legends Game the game works completely fine, however if I try to queue during the time where my twitch chat disconnects the queue does not work. (The game works fine during this time)
Using the internet works completely fine 24/7 otherwise, it only seems to disconnect the match-making system for games and also Twitch Chat.

I live in a house with a family of 5 and everyone has this issue, so I’ve come to the conclusion it must be a problem with the ISP or the Hardware. I was wondering if anyone would know how I would even begin to discuss/understand the issue at hand, I’m not sure how to explain this to the ISP Engineers when they come visit and I’m not sure what they suggested fix would be.

Thank you so much,
Send

BarryCarlyon · 2024-07-04T11:33:50.523Z

Sendtft:

I personally am a Streamer and Streaming + Watching Streams works completely fine, however my Twitch Chat disconnects every 5-10 minutes for around 30 seconds, then reconnects (The time interval is not a set time but more so around 5-10 minutes)

So thats a problem with first party and not something we can help with

The reconnect could be anything including

twitch chat was restarted leading to a reconnect
your PC is changing IP’s on your network and losing connecting
your ISP is disconnect
DNS
or anything else I didn’t think of

Socket disconnections are kinda normal

Sendtft:

This Issue is also persistent across other issues. For example when I am in a League of Legends Game the game works completely fine, however if I try to queue during the time where my twitch chat disconnects the queue does not work. (The game works fine during this time)

Sounds like you have a problem with your ISP since both the game queue and Twitch chat stop working

Sendtft:

Using the internet works completely fine 24/7 otherwise, it only seems to disconnect the match-making system for games and also Twitch Chat.

its between you and your ISP there then or something wrong on your local network.

Sendtft:

I was wondering if anyone would know how I would even begin to discuss/understand the issue at hand, I’m not sure how to explain this to the ISP Engineers when they come visit and I’m not sure what they suggested fix would be.

You have a general networking issue which is outside the scope of this forum.

Since this forum helps people work with the various Twitch API’s and general network problems doesn’t come into that.

And theres too many what ifs involved

Like the other week at home, it looked like there was a problem outside the house as when the GF turned on league everything stopped working. Turned out it was the xbox on a bad ethernet cable and the shitty ISP provided router was collapsing, it’s just that a number of factors pointed to a different thing when it was the bad/slower cable that the xbox had + the bad router. We sovled that because I/we know our network and could ID the fault as being something we did.

But for you is the fault the similar? Or is it something outside your house. No idea. Too many what ifs

BarryCarlyon · 2024-07-04T11:33:57.630Z

Sendtft · 2024-07-04T11:44:13.724Z

Thanks for the reply I really appreciate the feedback and you have helped me better my understanding of the issue!

system · 2024-08-03T11:44:58.102Z

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