# Having problems on-boarding? Post here! **URL:** \ **Category:** Extensions\ **Created:** [September 7, 2017, 7:54pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815 "2017-09-07T19:54:08Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![Derek\_Podrasky](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/derek_podrasky/32/6302_2.png) [@Derek\_Podrasky](https://discuss.dev.twitch.com/u/Derek_Podrasky)\ **Post date:** [May 5, 2019, 10:29am UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/127 "2019-05-05T10:29:26Z")
I completed the "Path to affiliate " achievement 5 days ago and I still can’t do the affiliate onboarding. It takes me to a blank page that says about a time machine.I have submitted tickets to get help with it. I even got twitch turbo so I should have help by now but still I dont have any help. I’d very much like to be an affiliate already ---
**Author:** ![Samantha\_Lopez](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/samantha_lopez/32/6427_2.png) [@Samantha\_Lopez](https://discuss.dev.twitch.com/u/Samantha_Lopez)\ **Post date:** [May 24, 2019, 7:53pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/128 "2019-05-24T19:53:22Z")
royalty tax forms interview has been locked on review for the past 3 months. Have tried to contact twitch customer support a few times. Have not received any help. How can I fix this @prime\_donut There is not restart or reset option and it does not let me continue to next step ---
**Author:** ![famski](https://avatars.discourse-cdn.com/v4/letter/f/b5ac83/32.png) [@famski](https://discuss.dev.twitch.com/u/famski)\ **Post date:** [June 2, 2019, 10:11pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/129 "2019-06-02T22:11:53Z")
![error](https://d2opxh93rbxzdn.cloudfront.net/original/2X/c/cf60049059c8907252afdf489673e321747a8ac2.jpeg) Hi, so I recently got the Path to affiliate achievement around 5 days ago, when clicking “get started” to start my on-boarding process it lead me to this error page with quote “Sorry. Unless you’ve got a time machine, that content is unavailable.” Is there a fix to this, could anyone with experience or twitch staff help me resolve this? Thank you. Twitch name: famski ---
**Author:** ![Shawdon\_Sings](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/shawdon_sings/32/6511_2.png) [@Shawdon\_Sings](https://discuss.dev.twitch.com/u/Shawdon_Sings)\ **Post date:** [June 9, 2019, 3:27pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/130 "2019-06-09T15:27:14Z")
IVE BEEN STUCK ON THE ROYALTY TAX INTERVIEW FOR A WEEK. ive emailed twitch support 7 times now in the span of a week and not a single one has a response… it has been almost over a week where it has been stuck on “under review” for the royalty tax interview and its extremely infuriating… is there a way to restart the application process to restart incase i filled something out wrong? or do i jsut have to wait for months for them to get their information together to ACTUALLY respond to a dang ticket… Twitch Name: Shadowgam3rx ---
**Author:** ![Shawdon\_Sings](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/shawdon_sings/32/6511_2.png) [@Shawdon\_Sings](https://discuss.dev.twitch.com/u/Shawdon_Sings)\ **Post date:** [June 9, 2019, 3:28pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/131 "2019-06-09T15:28:41Z")
is your information still locked for under review? ---
**Author:** ![Dist](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/dist/32/7192_2.png) [@Dist](https://discuss.dev.twitch.com/u/Dist)\ **Post date:** [June 9, 2019, 3:38pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/132 "2019-06-09T15:38:32Z")
> [@Shawdon\_Sings](#): > > ive emailed twitch support 7 times now in the span of a week Spamming them with emails wont help you, and may get you moved to the back of the support queue each time you send a new email. ---
**Author:** ![Shawdon\_Sings](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/shawdon_sings/32/6511_2.png) [@Shawdon\_Sings](https://discuss.dev.twitch.com/u/Shawdon_Sings)\ **Post date:** [June 9, 2019, 3:40pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/133 "2019-06-09T15:40:13Z")
its just really frustrating that there is zero responses and zero indication on what was wrong with the process IF anything was even wrong with it in the first place? ---
**Author:** ![Dist](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/dist/32/7192_2.png) [@Dist](https://discuss.dev.twitch.com/u/Dist)\ **Post date:** [June 9, 2019, 3:44pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/134 "2019-06-09T15:44:19Z")
Support tickets can take several days, sometimes weeks in certain circumstances. Being stuck at the tax interview stage for only a week is not a lot of time. Be patient and give it time. ---
**Author:** ![Samantha\_Lopez](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/samantha_lopez/32/6427_2.png) [@Samantha\_Lopez](https://discuss.dev.twitch.com/u/Samantha_Lopez)\ **Post date:** [June 10, 2019, 7:11am UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/135 "2019-06-10T07:11:12Z")
Yes it is. And I haven’t received a response email either ---
**Author:** ![Samantha\_Lopez](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/samantha_lopez/32/6427_2.png) [@Samantha\_Lopez](https://discuss.dev.twitch.com/u/Samantha_Lopez)\ **Post date:** [June 10, 2019, 7:12am UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/136 "2019-06-10T07:12:06Z")
I’ve been waiting for almost three months now ---
**Author:** ![mauerbac](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/mauerbac/32/5435_2.png) [@mauerbac](https://discuss.dev.twitch.com/u/mauerbac)\ **Post date:** [June 10, 2019, 4:39pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/137 "2019-06-10T16:39:59Z")
Sorry to hear that @Samantha_Lopez. Can you email {removed}. Thank you Update: Please contact Twitch Support for issues related to onboarding at [https://help.twitch.tv/s/contactsupport](https://help.twitch.tv/s/contactsupport). ---
**Author:** ![Samantha\_Lopez](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/samantha_lopez/32/6427_2.png) [@Samantha\_Lopez](https://discuss.dev.twitch.com/u/Samantha_Lopez)\ **Post date:** [June 10, 2019, 4:59pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/138 "2019-06-10T16:59:24Z")
Yes I will email them now. Thank you ---
**Author:** ![Samantha\_Lopez](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/samantha_lopez/32/6427_2.png) [@Samantha\_Lopez](https://discuss.dev.twitch.com/u/Samantha_Lopez)\ **Post date:** [June 10, 2019, 5:25pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/139 "2019-06-10T17:25:12Z")
I tried emailing them but it says its invalid ---
**Author:** ![Shawdon\_Sings](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/shawdon_sings/32/6511_2.png) [@Shawdon\_Sings](https://discuss.dev.twitch.com/u/Shawdon_Sings)\ **Post date:** [June 10, 2019, 8:35pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/140 "2019-06-10T20:35:56Z")
@mauerbac I think the part that messed up my application was that rather than providing a SSN I applied with a EIN number which might have gotten the wires mixed up. Is there a way to “start over the process” in order to apply with a SSN if that would fix the issues? I’ve searched all over the internet and cant seem to find out how to fix or restart the process! Thanks for your time! ---
**Author:** ![Shawdon\_Sings](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/shawdon_sings/32/6511_2.png) [@Shawdon\_Sings](https://discuss.dev.twitch.com/u/Shawdon_Sings)\ **Post date:** [June 10, 2019, 10:50pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/141 "2019-06-10T22:50:07Z")
any form of information or help would be extremely appreciated! if I could restart the process to fix it that would be helpful to its just hard not knowing anything or getting any response. Thanks for your time. ---
**Author:** ![mauerbac](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/mauerbac/32/5435_2.png) [@mauerbac](https://discuss.dev.twitch.com/u/mauerbac)\ **Post date:** [June 11, 2019, 7:56pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/142 "2019-06-11T19:56:21Z")
@Samantha_Lopez- what says its invalid ? @Shawdon_Sings - you need to contact main Twitch support via -\> [https://help.twitch.tv/s/contactsupport](https://help.twitch.tv/s/contactsupport) ---
**Author:** ![Shawdon\_Sings](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/shawdon_sings/32/6511_2.png) [@Shawdon\_Sings](https://discuss.dev.twitch.com/u/Shawdon_Sings)\ **Post date:** [June 11, 2019, 10:25pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/143 "2019-06-11T22:25:59Z")
I have just emailed you at that email! thank you so much for all of your help!!! @mauerbac ---
**Author:** ![RyBrilla](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/rybrilla/32/6594_2.png) [@RyBrilla](https://discuss.dev.twitch.com/u/RyBrilla)\ **Post date:** [June 23, 2019, 7:38am UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/144 "2019-06-23T07:38:44Z")
I’ve been stuck on step 3 of 4 for actual months now. I don’t know whats going on. I’ve emailed support at least 5 times and haven’t gotten any responses. [twitch.tv/rybrilla](http://twitch.tv/rybrilla) ---
**Author:** ![oncloud\_1](https://avatars.discourse-cdn.com/v4/letter/o/bbe5ce/32.png) [@oncloud\_1](https://discuss.dev.twitch.com/u/oncloud_1)\ **Post date:** [June 23, 2019, 6:33pm UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/145 "2019-06-23T18:33:15Z")
Hey guys been trying too become affiliate since february been stuck on the royalty tax part on step 3 saying the my address doesn’t match up but already went threw it loads of times to make sure it correct still nothing and also saying I need a address # 2 which makes no sense I only live in one place! can someone help me out really would appreciate it ---
**Author:** ![oncloud\_1](https://avatars.discourse-cdn.com/v4/letter/o/bbe5ce/32.png) [@oncloud\_1](https://discuss.dev.twitch.com/u/oncloud_1)\ **Post date:** [June 29, 2019, 3:53am UTC](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815/146 "2019-06-29T03:53:00Z")
@mauerbac can I get some help… [Previous page](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815.md?page=6) [Next page](https://discuss.dev.twitch.com/t/having-problems-on-boarding-post-here/11815.md?page=8)