# Twitch support response times **URL:** \ **Category:** Game Development\ **Created:** [October 25, 2019, 3:29pm UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938 "2019-10-25T15:29:20Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![spajus](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/spajus/32/7008_2.png) [@spajus](https://discuss.dev.twitch.com/u/spajus)\ **Post date:** [October 25, 2019, 3:29pm UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938/1 "2019-10-25T15:29:20Z")
I have created a support ticket about renaming the game I’m working on. It was a month ago, and the ticket still has status “New”, nobody ever responded. I have few more months before my game gets released, but otherwise it’s really sad to see such ignorance on Twitch support side. I understand they have a massive amount of tickets to sift through, and there is no way that “General / Other” types of issues would have priority over stuff like payments… Maybe Twitch could introduce a separate game developer related category in their issue type dropdown? How many months can I expect to wait until my ticket gets processed? ---
**Author:** ![BarryCarlyon](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/barrycarlyon/32/253_2.png) [@BarryCarlyon](https://discuss.dev.twitch.com/u/BarryCarlyon)\ **Post date:** [October 25, 2019, 3:51pm UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938/2 "2019-10-25T15:51:04Z")
I believe you need to claim ownership of the game as documented here > **[Organizations](https://dev.twitch.tv/docs/companies/)** > > Organization Management Rather than opening a normal support ticket ---
**Author:** ![spajus](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/spajus/32/7008_2.png) [@spajus](https://discuss.dev.twitch.com/u/spajus)\ **Post date:** [October 25, 2019, 4:09pm UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938/3 "2019-10-25T16:09:12Z")
I do have ownership of the game, I can change the box art, etc, but cannot rename it. ---
**Author:** ![Dist](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/dist/32/7192_2.png) [@Dist](https://discuss.dev.twitch.com/u/Dist)\ **Post date:** [October 26, 2019, 12:11pm UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938/4 "2019-10-26T12:11:37Z")
Have you renamed it on Giant Bomb? As that’s where Twitch pulls name changes from. ---
**Author:** ![spajus](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/spajus/32/7008_2.png) [@spajus](https://discuss.dev.twitch.com/u/spajus)\ **Post date:** [October 26, 2019, 12:19pm UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938/5 "2019-10-26T12:19:35Z")
Yes, I have. It was renamed few months ago on Giant Bomb. GiantBomb entry: [https://www.giantbomb.com/bloody-rally-show/3030-70895/](https://www.giantbomb.com/bloody-rally-show/3030-70895/) Twitch entry: [https://www.twitch.tv/directory/game/Bloody%20Rally%20Simulator](https://www.twitch.tv/directory/game/Bloody%20Rally%20Simulator) ---
**Author:** ![Sentinel](https://d3ovvz0v2ajtpu.cloudfront.net/user_avatar/discuss.dev.twitch.com/sentinel/32/7268_2.png) [@Sentinel](https://discuss.dev.twitch.com/u/Sentinel)\ **Post date:** [October 27, 2019, 11:39am UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938/6 "2019-10-27T11:39:17Z")
Yeah Twitch Support is pretty bad, they reply in an OK time for me except when they do reply it is just a canned response, literally they read one line such as “adverts” then just send you some info about adverts but in no way actually answer the question that you actually asked, it’s really bad… ---
**Author:** ![system](https://d2opxh93rbxzdn.cloudfront.net/original/2X/0/05909729875cce3b53e59d5561c4d23bb14948fc.png) [@system](https://discuss.dev.twitch.com/u/system)\ **Post date:** [November 24, 2019, 3:29pm UTC](https://discuss.dev.twitch.com/t/twitch-support-response-times/22938/7 "2019-11-24T15:29:23Z")
Closed on November 24, 2019, 3:29pm UTC This topic was automatically closed after 30 days. New replies are no longer allowed.