A problem of a subgift

I have a problem in the subgifts, i am a moderator for a streamer and the problem is that the viewers can’t give me a sub gifts even they want but they can’t they found me but they can’t give me a subgifts and i have not touch any thing in the settings please help me fastly if you could^^unknown-3

This is a first party problem we cannot help you.

Please search https://help.twitch.tv/ for more help