I’m getting the same error many others have had while trying to update box art where it seems to time-out. I am the owner of the new game called “Space Boat” and I’d like to make this the box art: [SpaceBoatCover] Any help is welcomed! Thanks!

[image] Error Uploading Box Cover Art For My Game Game Development At this time, new boxart uploads are disabled. We will let you know when this functionality is restored.

Thanks Barry. I understand that you’re not staff (from other posts), but do we have a rough idea when it will work again or when someone can take care of this? Our second week on Kickstarter is about to begin and streamers are showing a gray box. It’s starting to make us look bad.

There is no further information. All I can do is point you what staff has posted elsewhere.

Thanks Barry. I appreciate it. Have you been hit by this too?

I’m not a game dev and don’t own any games on Twitch in order to need to upload box art. So no I have not.

Welp, it’s a week later and it still doesn’t work. Much sadness.

We also have time-out when trying upload game image. Any news on that?

There is no update beyond what is posted on [image] Error Uploading Box Cover Art For My Game Game Development At this time, new boxart uploads are disabled. We will let you know when this functionality is restored. And given it’s a Sunday, no update expected till at…

I can’t imagine being in your shoes, @BarryCarlyon . I know it’s not your fault and there’s nothing you can do, but please let the people that control this know that it has been 2 weeks since we posted about this and about 3 weeks since we’ve had the issue. That’s a long time to update box art …

Can't update box art

Game Development

jbulava November 8, 2021, 8:10pm 14

Following up on individual posts regarding cover art uploads, we wanted to make sure everyone has seen the following announcement. As @RecombobulatorGames mentioned, there is a link in the developer console as well with instructions for requesting manual cover art upload until November 17, at which point IGDB contributions will be the source of cover art.

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Can't update box art

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