Embed now shows channel offline

API
1

Hi,
i have 3 live streams for animal boxes in the garden and have been working perfect for a few years. I have these embeded on my 3 websites.

All 3 channels are live and i can see the streams on twitch website. nothing has changed recently.

now when i look a the embed pages, the twitch offline message is shown.

I know about the parent tag and it’s been there since the start. My web page hasnt changed.

Has anything changed on the embed rules?

My twitch page is: Twitch
my embed page is : https://www.birdboxlive.net

thanks
Gus

2

The issue is your parent is parent=birdboxlive.net. Which works perfectly fine and loads the embed on https://birdboxlive.net, but on https://www.birdboxlive.net your parent is missing the www. so it’s no longer valid.

A solution to this would be to either dynamically set the parent based on if the user is on https://www.birdboxlive.net or https://birdboxlive.net. Or to just add both as a parent so it’ll work regardless of which the user is on.

3

Thanks for the quick reply, i have tried both with and without the www.

currently the parent is set without the WWW:

( src=“Twitch” )

however that website still shows the channel offline:

but the channel is live, and if i even click on the link on the offline page, it takes me to the live stream.

I hope that makes sense.

cheers
Gus

4

The embed on https://birdboxlive.net/ is working fine and showing the live stream for me. If it’s not for you, perhaps check the console and see if any errors are showing up.

chrome_jl2TC0qiiO
chrome_jl2TC0qiiO1472×844 105 KB

5

OK so that’s wierd! thanks for your time.

it shows offline for me. On all browsers, and all devices. also my friends.
also on different networks, so on home broadband and on mobile phone browser on 4G etc.

super wierd. and only just started.

error
error831×745 72.8 KB

6

OK so quick update. i changed out my CCTV feed, for a local MP4 file as a test. And it streamed ok to the channel and the embed finally works. So i know it’s my source feed that is causing the offline message in the embed page.

I have changed by CCTV feed to 1080p and restarted the stream to twitch and it all works ok. I was uploading at 2160p. Which has worked for years. Now with 2160p source i cannot embed it. I can only embed if the source is 1080p.

Not a huge problem. But now i know it’s fixed kind of.

I just need to rememeber that all my feeds need to be 1080p.

thanks again

Gus