Hello, I am a producer on DC Dual Force, by CCG Lab Inc.
For some time now we have been trying to get our game connected to our organization so we can proceed with twitch drop development, however we are having quite a bit of difficulty completing this last step. We submitted a request through the console for ownership of our game and waited multiple weeks with no result. Subsequent requests have not appeared to do anything either. Contacting support has not yet been productive and often results in form responses that do not address the issue within the ticket.
Does anyone have any suggestions for next steps?
I can verify that we have both our game and company successfully registered as entries within IGDB and that our organization has been created and appears to work properly on the Twitch backend. We are just stymied at claiming ownership.
Many thanks to anyone who can help.