My whispers do not show up

Hello. I can send a whisper in the chat using /w username. They see my whisper but I cannot see any response. Nor does a new chat window appear. They can send me whispers but they do not show up. I have tried everything I could think of i.e. BTTV settings, adblock. twitch settings. Anyone have any advice? Thank you!

I realized it works the old way in my own stream but not in anyone else’s.

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