Not answering game ownership request

Hi to you all,

We are developing our new game “The Harvest” and after listing it on giantbomb and requesting the ownership twitch gave us the ownership of a game called The Harvest published in 2010 which is not ours. We requested the ownership of our game several times now and emailed support and we receive no answer at all. Is there a way to speed up the process or contact directly with them. It’s been 2 weeks now without any answer and we need to have it to customize the game image and other stuff.

Thanks for your support.

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