Unable to get Entitlements for specific user (500 status)

[rawmen_game]

We have a specific user for our game that we are unable to get entitlements for.

The response received from the https://api.twitch.tv/helix/entitlements/drops endpoint is:

{
    "error": "Internal Server Error",
    "status": 500,
    "message": ""
}

After ~4.2 seconds of execution.

We know our process works as this is a one off report, and users have been receiving their drops correctly. I have verified on our end that they are linked correctly.

I can provide further information on the specific user_id , game_id , and Client-Id in private as this reproduces the issue.

[BarryCarlyon]

I can provide further information on the specific user_id , game_id , and Client-Id in private as this reproduces the issue.

Can you email this over to developers@twitch.tv

This being the second report (one in TwitchDev Discord)

(ClientID/gameID are public anyway but details for this need to be posted over to the team)