Bot whispers not all going through

I am using tmi.js module to control my chat bot. And the issue I’m facing is that bot can’t whisper non modded people using tmi.js whisper method. When command fires and bot whispers only modded people can get whispers from bot. It says that it fires in server and sends whisper but it never gets to a non modded person. But when i log in into bot account and send whisper manually, everyone gets it. So I’m not really sure is it cause of any whisper limits or it’s a mistake anywhere else

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