I can confirm that there is more than one support person at Twitch.
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Ive been invited to the affiliate program but on the tax royalty step (step 3) it says not started so i go to start it and it say this: Tax identity information already received
Your information has been received and is awaiting validation. There is nothing else you need to do. During this time, you will not be able to provide any additional information or make changes. We will contact you if we require additional information.
but the progress say 0% on that page and it says ānot startedā. So im not sure what to do at this point.
What did it say to do?
How did you resove this? And who should i email?
Iām still stuck in Support Limbo, but visit help.twitch.tv and send them an email. Youāll be able to attach screenshots too. The issue is all on their back-end, so thereās not much of anything you personally can do to resolve it, which sucks.
UPDATE: Still nothing from the team.
Hi,
iām stuck in āProvide payment informationā section. I select āHold my paymentsā in payment info dialog but when i click āNextā it returns always to same āProvide payment informationsā section with āEndā button disabled.
Iāve tried with Bank transfer and Paypal, same result.
Anyone can help?
please i need help to leave developer and join affiliate. i have near 500 follows and no one can suscribe to mi chanelā¦ any help? thx any way
Thought i would drop my scenario in here, as it is slightly different. I have already raised with support, so hopefully it will be resolved.
I partially completed the Developer Onboarding, but stopped for various reasons.
Have recently been invited to Affiliate, but my message says i have to complete the developer onboarding first. So i did, but it hasnāt allowed me to continue with Affiliate.
I am guessing it is the same related issues to the above. and to be honest i wouldnāt mind pulling out of the developer onboarding to continue my path to affiliate.
I have been waiting for my tax information to be reviewed. it has been 48 hours. please contact me.
Thanks,
J
My tax information is validated but its still telling me that it has failed. Iām stumped.
I canāt pass Service tax interview. Iām out of US. Iām putting my US EIN number, but it says
What should i do?
Is anyone still checking this thread? Cause i kinda have the same issue of the guys that wrote above
Iām currently having issues with the payout setup. Thanks for the help in advance.
Iām stuck at the service tax interview.
Itās been stuck for 2 days.
I have sent in an email and a support ticket but have yet to receive any response.
Iāve tried restarting from scratch multiple times, but now, it doesnāt even let me redo that one.
It just shows āNot startedā and when I click to start it, the popup says that itās still processing and information already received.
Has anyone had their issue resolved or is this a waste of time?
Yes; this thread is still being read!
Without going into too many details about how and why the extension developer on-boarding experience has challenges, when you are stuck during a tax interview, it normally means one of a couple of things:
- that the information entered doesnāt match records held by the IRS;
- EINs verification is not automated by the IRS, meaning that this can take longer to verify.
The feedback around this experience has been heard very loud and clear. The on-boarding process will be changing shortly. Whilst this will not help those of you in the community that have experienced this pain, it will mean that going forward, the process should be significantly smoother, and easier. Donāt ask me for timelines!!! 
We are working on it.
Iām getting the āExtensions Developer Onboardingā without the Affiliate Onboarding" error I keep seeing about. Successfully signed up with extensions (not too big of a deal because I do want to check that out and see if I can make an extension), but donāt get my Affiliate Onboarding. Successfully completed the Affiliate milestones a few days ago. Just wanted to write here and not start a support ticket because I am reading mixed signals about it, that I may get an email in a few days, that there are delays, or whatever. A friend of mine got his right away.
I think it may be due to my having started the developer onboarding months ago, deciding not to do it at the time, and then doing it after I met the affiliate milestone. Probably caused a hitch in the system where the automated affiliate onboarding didnāt trigger.
Twitch name = fsc1
Had an incomplete Extensions Developer Onboarding, which i finished now btw and was approved but it caused me to never receive my affiliate email, canāt get to the affiliate onboarding. Emailed support and a forums staff for help, figured id bomb this in here as well. Twitch name matches the display name in here.
Did you ever get to onboard?
I am similarly having an issue where I hit my Affiliate milestones while I had a partially complete Extensions Developer onboarding. After being alerted that I needed to complete the extensions developer onboarding to proceed with affiliate, I did so immediately. I quickly completed the remaining steps of the process, and I was approved.
However, when I now select āGet Startedā for the Affiliate onboarding I get taken to the Extensions Developer section of my dashboard settings page, even though it is already complete. I have no messages/alerts saying that my extensions developer onboarding is incomplete, or any notifications/messages of any kind to tell me why my affiliate onboarding is redirecting me here. I have a support case opened (Case #14110018) but havenāt received anything other than an automated reply with irrelevant information.
Having the same issue described here.
Had partially completed Extensions Developer Onboarding, got the popup saying I am eligible to join Affiliate, and to complete Extensions Developer Onboarding to proceed with Affiliate Onboarding. Now after having Extensions Developer completed and approved, I still donāt see Affiliate Onboarding and clicking the Affiliate āGet Startedā link takes me to the Extensions Developer page.
Also sent in a support ticket for this issue.